We will gladly accept returns/exchanges (excluding sale items) as long as the item has not been opened and still has the original tags and packaging. To initiate a return/exchange please email firstname.lastname@example.org.
Unfortunately, we cannot offer returns or exchanges for opened skin and hair care products.
Please note, returns/exchanges will only be accepted within 30 days from order delivery. Our team will assign a return authorization number for your return/exchange and send the return/exchange information via email. You are responsible for the cost of shipping items back to our Vancouver studio (this includes shipping fees, duties, and/or taxes). We strongly recommend selecting tracked service for all returns/exchanges, as AZARAN is not responsible for any return/exchange items that are lost or damaged in transit. Refunds will be issued via the original payment method and exchanges will be shipped out within 2-3 days of receiving the original item at our studio. Please allow 5-7 business days for the reimbursement to appear on your statement. AZARAN reserves the right to reject any returns/exchanges that do not comply with the return/exchange policy.